Service StandArds
The acceptable levels of medical care and treatment provided through RWHAP funding

  • Service Standards outline the elements and expectations a Ryan White HIV/AIDS Program (RWHAP) service provider follows when implementing a specific service category.
  • The purpose of service standards are to ensure that all RWHAP service providers offer the same fundamental components of the given service category across a service area.
  • Service standards establish the minimal level of service or care that a RWHAP funded agency or provider may offer within a state, territory or jurisdiction.
  • Service standards must be consistent with:
    • applicable clinical and/or professional guidelines
    • state and local regulations
    • licensure requirements.
  • Medical care service standards must be consistent with U.S. Department of Health and Human Services (HHS) care and treatment guidelines as well as other clinical and professional standards.
  • For non-clinical services, service standards may be developed using evidence-based best practices, the Part A and B National Monitoring Standards , and guidelines developed by the state and local government.
  • Service standards are essential in defining and ensuring that consistent quality care is offered to all clients.

 

Why are Service Standards Important?

Service standards are important to various stakeholders, with the goal to improve client and public health outcomes.

 

  • Consumers - Service standards ensure the minimal expectation for consumers accessing or receiving RWHAP funded services within a state, territory or jurisdiction.
  • Service Providers - Service standards define the core components of a service category to be included in the model of service delivery for each funded service category.
  • Grant Recipients - Grant recipients are responsible for ensuring the development, distribution, and use of the service standards. Service standards are important to ensure that services are provided to clients in a consistent manner across service providers.
  • Quality Managers - Service standards are the foundation for the clinical quality management program, and provide the framework and service provision from which processes and outcomes are measured.
  • Planning Bodies - Service standards assist planning bodies with understanding what activities are being provided

San Antonio HIV Health Services Planning Council

Corporate Square, Suite 200

4801 NW Loop 410, San Antonio, Texas, 78229

(210) 358-3215

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HRSA DISCLAIMER

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Ryan White HIV/AIDS Treatment Extension Act of 2009 (Public Law 111-87) via grant H89HA00007.

 

PHOTOGRAPH DISCLAIMER

The people in the photos on this web site are models and used for illustrative purposes only unless otherwise noted – no representation regarding HIV status is made and should not be inferred.

This site contains HIV or STD that may not be appropriate for all audiences.

Since HIV and other STD's are spread primarily through sexual practices or by sharing needles, prevention messages and programs may address these topics. If you are not seeking such information or may be offended by such materials, please exit this website.

ESSENTIAL DOWNLOADS

 

Guidelines

A general description of core and non-core services provided under the characteristics that define the service category.

  • Service Standard (individual files)

Early Intervention Services

Connection to and linkage with services for individuals within the HIV diagnosis spectrum.

Substance Abuse/Outpatient

Emergency Financial Assistance

Short-term payment(s) to utility providers to assist with emergency expenses related to essential utilities.

Food Bank/Home Delivered Meals

Health Insurance Premium and Cost Sharing Assistance (HIPCSA)

Housing

Provision of short-term assistance to support emergency and temporary housing, emergency rental assistance and housing-related referral services.

Medical Case Management

Medical Transportation

Mental Health Services

Services offered by licensed mental health professionals to individuals with a diagnosed mental illness.

Outpatient Ambulatory Health Services

Oral Health Services

Substance Abuse/Inpatient

Counseling and treatment  for alcohol and/or legal and illegal drugs in a short-term inpatient health service setting.

 

ESSENTIAL DOWNLOADS

 

Guidelines (approved 02/2020)

  • Service Category Definitions

A general description of core and non-core services provided under the characteristics that define the service category.

  • Service Standards (zip file)
  • Service Standard (individual files)

 

Substance Abuse/Outpatient

Emergency Financial Assistance

Short-term payment(s) to utility providers to assist with emergency expenses related to essential utilities.

Food Bank/Home Delivered Meals

Health Insurance Premium and Cost Sharing Assistance (HIPCSA)

Housing

Provision of short-term assistance to support emergency and temporary housing, emergency rental assistance and housing-related referral services.

Medical Case Management

Medical Transportation

Mental Health Services

Services offered by licensed mental health professionals to individuals with a diagnosed mental illness.

Outpatient Ambulatory Health Services

Oral Health Services

Substance Abuse/Inpatient

Counseling and treatment  for alcohol and/or legal and illegal drugs in a short-term inpatient health service setting.

 


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  • ESSENTIAL DOWNLOADS

     

    Guidelines

    Service Category Definitions

    A general description of the types of core and non-core services provided under the characteristics that define the service category.

    Service Standards

    Early Intervention Services

    Connection to and linkage with services for individuals within the HIV diagnosis spectrum.

    Substance Abuse/Outpatient

    Emergency Financial Assistance

    Short-term payment(s) to utility providers to assist with emergency expenses related to essential utilities.

    Food Bank/Home Delivered Meals

    Health Insurance Premium and Cost Sharing Assistance (HIPCSA)

    Housing

    Provision of short-term assistance to support emergency and temporary housing, emergency rental assistance and housing-related referral services.

    Medical Case Management

    Medical Transportation

    Mental Health Services

    Services offered by licensed mental health professionals to individuals with a diagnosed mental illness.

    Outpatient Ambulatory Health Services

    Oral Health Services

    Substance Abuse/Inpatient

    Counseling and treatment  for alcohol and/or legal and illegal drugs in a short-term inpatient health service setting.